Items on this site are available to customers in Australia and New Zealand only. To view the product range for other locations please visit our global website

Pathology Laboratory and Laboratory Supplies | Grale HDS
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Frequently Asked Questions

  • Purchasing
  • Delivery
  • Products
  • Terms and Conditions
  • Question not answered below?

    Please contact us with any other questions you have. If you would like to meet in person to discuss your laboratory requirements, please call us to arrange a meeting.



    How do I place an order?

    Call or email us to discuss your requirements, we can provide a tailored quote with prices for you. You can call toll free (Australia) 1800 257 213, or +61 (0) 3 9874 8577, or email us at [email protected]

    What are your registered company details?

    For invoicing purposes, registered details are below:

    Australian Registration Details effective 01 September 2017:

    Trajan Scientific Australia Pty Ltd | ABN 95 161 314 969 | ACN 161 314 969

    Do you have a minimum order amount?

    No, you can order exactly what you need. Please call us if you would like assistance selecting products.

    Does your pricing include GST?

    We quote individual item prices exclusive of GST (Goods and Services Tax) in Australian dollars, unless specified otherwise.

    How can I pay?

    All payment details are listed on your invoice. You can pay using Visa or MasterCard, Bank Direct Deposit / EFT (Electronic Funds Transfer) or cheques made payable to Trajan Scientific Australia Pty Ltd.

    If you prefer, we can take credit card details over the phone, email or fax to process your payment (for details on collecting information see our Privacy Policy).

    Do you accept returns?

    If you have any issues with our products please, contact us to see how we can help. You can return items that are unopened and undamaged within 14 days of receiving them.



    What are your delivery charges? Is there a minimum shipping fee?

    For deliveries within Australia, please see the table below.

    Please contact us to quote for areas outside Australian metropolitan and regional centres, as the shipping fee will vary with location. Depending on your supply requirements we can arrange deliveries to minimize your freight costs.

    Zone Freight charge
    Orders ≤50 kg in weight*
    Order value $300 or more (exc. GST and freight charges)
    Australia wide - Metro and regional centres Free delivery to Australian Metro and Regional Centres on single orders of $300 or more (exc. GST and freight charges) and less than 50 kg in weight.
    Australia wide - All other areas Quote on receipt of order
    Order value less than $300 (exc. GST and freight charges)
    NSW/ACT - Metro Sydney and Canberra $29.65
    NSW/ACT - Regional centres $33
    NSW/ACT - All other areas Quote on receipt of order
    VIC - Metro Melbourne $29.65
    VIC - Regional centres $33
    VIC - All other areas Quote on receipt of order
    QLD - Metro Brisbane $29.65
    QLD - Regional centres $45
    QLD - All other areas Quote on receipt of order
    SA - Metro Adelaide $29.65
    SA - Regional centres $45
    SA - All other areas Quote on receipt of order
    WA - Metro Perth $29.65
    WA - All other areas Quote on receipt of order
    TAS - Metro Hobart and Launceston $29.65
    TAS - All other areas Quote on receipt of order
    NT - All areas Quote on receipt of order
    Orders over 50 kg in weight*
    Australia wide Quote on receipt of order

    *Whichever is greater: 50 kg actual weight, or 0.2 cbm volumetric weight (HxWxD cm x 250).

    Freight charges are in Australian dollars (exc. GST) and are subject to change without notice.

    I urgently need an item. Do you have an emergency delivery service?

    Yes, we offer a same-day emergency delivery service in metropolitan Melbourne and Sydney. Next-day delivery is normally available for other areas in Australia. Conditions apply, so please call us with your requirements and we will arrange the fastest delivery available for your location.

    Do you ship chemicals and items that may be classified as dangerous goods?

    Yes, in the case of dangerous goods, all individual items are clearly marked with labels specifying their contents. Dangerous goods are generally shipped separately from other items, so if you have ordered a range of products you may receive the "dangerous goods" in a separate delivery.

    Do you ship internationally?

    Yes, we have a range of products on our global website that can be shipped worldwide.



    Can you provide a Materials Safety Data Sheet (MSDS)?

    Yes, we can send you Materials Safety Data Sheets for products that we supply. The sheets include important health and safety information, including handling & storage precautions, procedures in case of spills, ingestion or inhalation.

    What if I can't find something that I need?

    Please contact us if there is a specific product you are trying to find; or if you have a requirement but not sure of which product would be appropriate. We have over 30 years experience and a global network, let us be your reliable resource in finding the best products for your needs.


    Terms and conditions

    Terms and Conditions for Sale of Goods

    Please refer to